Whether you are navigating the world of importing or exporting goods or even moving your personal belongings from one place to another, choosing a reliable shipping company in the UAE is like choosing a companion for a journey filled with challenges.

With its strategic location connecting the East and the West, the UAE stands out as a global logistics gem, attracting numerous shipping companies competing fiercely to offer the finest services. However, not all companies are equal in quality and reliability. Therefore, before signing any contract with any of these companies, it is crucial to ask a set of key questions to ensure you receive flawless service and avoid any unpleasant surprises during the transportation of your shipment.

In this article, we will review the most important questions to ask before contracting a shipping company in the UAE, helping you make an informed decision.

Key Questions to Ask Before Contracting a Shipping Company in the UAE:

What services does the company offer?

The first question you should ask is about the range of services provided by the shipping company. Some companies specialize in commercial goods shipping, while others focus on personal shipping or vehicle transportation. Therefore, you need to ensure that the company offers the specific services you require. For example, if you're dealing with perishable goods, you will need a company that offers refrigerated shipping services. If you're handling oversized goods, you'll need a company with the capacity to handle heavy shipments.

What geographical areas does the company cover?

Shipping companies vary in their geographical coverage. Some operate locally within the UAE, while others have a vast international network. If you are dealing with international shipments, make sure the company has experience with the destinations that matter to you. Also, ask about international partners or branches in the countries you work with, as this can affect the speed and efficiency of the shipping process.

What is the cost of services, and how is it calculated?

Cost is a decisive factor when choosing a shipping company. However, you should be cautious of companies offering prices that are excessively low, as there may be hidden costs or insufficient services. Ask for details on pricing, including how the cost is calculated (for example, based on weight, size, or distance). Also, make sure you understand any additional fees that may apply, such as customs clearance fees or storage charges.

What is the expected shipping duration?

Time is money, especially in business. Therefore, it is essential to ask about the expected delivery time, whether local or international. Keep in mind that the duration may vary depending on the type of service (for example, air freight is typically faster than sea freight). Also, ensure that the company has clear policies for handling potential delays, such as weather conditions or customs issues.

What is the company’s insurance policy for shipments?

Insurance for shipments is an essential element for protecting your goods from damage or loss. Therefore, it is important to ask about the company’s insurance policy and what coverage it includes. Some companies offer basic insurance, while others provide additional insurance options for an extra cost. Ensure you understand the terms of the insurance and any exceptions that may apply.

How does the company handle customs clearance?

Customs clearance can be a complicated process, especially for international shipments. Therefore, ask about the company's experience with customs in the UAE and other countries. Does the company offer customs clearance services as part of the service package? Also, ensure that the company is well-versed in local and international customs regulations to avoid delays or legal issues.

What communication and support channels do the company offer?

Effective communication with the shipping company is crucial, especially when problems or delays arise. Ask about the communication channels available (phone, email, live chat) and the working hours. Does the company provide 24/7 support? Also, ensure that there is a specific person you can contact if you have any inquiries or issues.

What is the company’s reputation in the market?

The company’s reputation can give you a good idea about the quality of its services. Look for customer reviews and ratings online. You can also ask the company for references from past or current clients who can provide testimonials about their experience. Reputable companies are generally more reliable and provide better services.

What options are available for tracking shipments?

Shipment tracking is an important feature that allows you to monitor the status of your shipment in real time. Ask about the available options for shipment tracking, such as smart apps or online platforms. Also, ensure that the company provides regular updates on the shipment status, including its location and expected delivery time.

What payment options are available?

Payment is another important aspect to consider. Therefore, it is important to familiarize yourself with the available payment options, such as electronic payment, bank transfers, or cash on delivery. Ensure that you also understand the payment policy, including any additional fees that may apply.

What additional services does the company offer?

Some shipping companies provide additional services that can be useful, such as storage, packaging, or integrated logistics services. Ask about any additional services the company offers and how they can benefit you.