Twelve years have passed since Al-Fares was established, aiming to serve all customers in the United Arab Emirates, Gulf countries, and globally. We have provided our services across various domains, starting from shipping via land, sea, and air routes, swiftly handling customs clearance, and managing giant project shipments.

All this has been possible thanks to our qualified and trained teams, adept in the latest methods, techniques, and modern technology, ensuring the satisfaction of our customers with precise, prompt, and secure services at minimal cost.

We extend our sincere thanks to all our valued customers for their feedback and support over the past years. We always aim to meet your expectations swiftly and proficiently, striving for your ongoing satisfaction.

Achievements of Al-Fares in the field of international shipping:

Al-Fares has presented numerous achievements in the field of international shipping, making it one of the leading logistics companies in the UAE and Gulf countries. These achievements include:

1. Global Network Expansion: Al-Fares successfully built a globally distributed network of trusted partners and agents, expanding its logistics services to encompass most major destinations worldwide.
2. Customized and Integrated Solutions: The company has offered innovative and integrated solutions that meet complex international shipping needs, including multimodal transport, supply chain management, storage, and distribution.
3. Commitment to Highest Quality and Safety Standards: Al-Fares has consistently adhered to the highest standards of quality and safety across all service aspects, earning significant trust from customers and partners.
4. Innovation and Adoption of Modern Technology: The company has embraced modern technology and digital solutions in its operations management, enhancing service efficiency and delivering an excellent customer experience.
5. Commitment to Sustainability and Social Responsibility: As part of its comprehensive strategy, Al-Fares has actively supported sustainable social and environmental initiatives, reflecting its commitment to social and environmental responsibility."

How Al-Fares Achieves Customer Satisfaction: 

Achieving customer satisfaction is a comprehensive process that requires Al-Fares to meet and fulfill customer expectations effectively and completely. The company's success in satisfying customers is attributed to several factors and distinguishing features:

1. Customization and Integrated Services: The company offers integrated and diverse services that cater to various customer needs. This includes air, sea, and land shipping, as well as overall supply chain management. This service diversity allows customers to choose options that perfectly fit their requirements, enhancing their supply chain performance.
2. Service Quality and Safety: Al-Fares adheres to the highest standards of quality in all aspects of its services, including safety and security. Services are provided using the best possible methods to ensure shipments arrive safely and on time, enhancing customer trust in the company's ability to manage their operations effectively.
3. Transparency and Effective Communication: Al-Fares excels in transparency in its dealings with customers, providing accurate and transparent information about shipment statuses and developments. The company maintains constant communication with customers to meet their expectations and address any inquiries or issues that may arise.
4. Innovation and Modern Technology: Al-Fares relies on modern technology and digital logistics systems to improve operational efficiency and deliver more accurate and faster services. This contributes to enhancing the customer experience and achieving exceptional logistical performance.
5. Professionalism and Flexibility: The Al-Fares team possesses high skills and extensive experience in logistics, allowing them to professionally handle various customer requirements and challenges. The company also stands out for its flexibility in providing customized solutions that adapt to market changes and customer needs.

Key International Services Offered by Al-Fares to Its Customers: 

Al-Fares has provided a diverse range of international services that meet customer needs across different parts of the world. These services include:

1. Air Freight Services: Air freight is ideal for shipments requiring fast delivery, and Al-Fares ensures swift delivery through a strong network of airlines and agents worldwide. Their air freight services enable customers to reach any destination globally, facilitating export and import operations across international borders.
2. Sea Freight Services: Al-Fares offers both Full Container Load (FCL) and Less than Container Load (LCL) sea freight services, allowing efficient and cost-effective transportation of large quantities of goods. They maintain service quality and safety standards in all sea freight operations, adhering to international safety and environmental protection standards.
3. International Land Transport Services: Al-Fares provides international land transport services that facilitate smooth border crossings, emphasizing professionalism and prompt delivery of shipments.
4. Customs Clearance Services: With high precision, Al-Fares handles customs clearance operations, assisting customers in avoiding delays and potential penalties due to non-compliance with customs regulations.
5. Special and Hazardous Cargo Services: The company offers specialized services for special, hazardous, and large-scale project cargoes, requiring special handling and exceptional arrangements for transport and storage.
6. Specialized Logistics Consultancy: Al-Fares provides specialized logistics consultancy to help customers improve the efficiency of their supply chains and offer innovative solutions to logistics challenges.

Al-Fares's Future Vision to Further Improve Customer Satisfaction:

1. Innovation in Technology and Automation: The company aims to leverage artificial intelligence and big data analytics in logistics to enhance supply chain management and streamline shipping operations with greater efficiency, security, and professionalism.
2. Global Expansion and Logistics Networks: Al-Fares is expanding its international networks to deliver services more effectively on a broader scale. This includes opening new offices in strategic regions and collaborating with local logistics partners to expand its customer base and improve distribution.
3. Sustainability and Corporate Social Responsibility: Increasing efforts towards sustainable shipping practices will be crucial, as the company works to reduce its environmental footprint. Additionally, adopting corporate social responsibility initiatives enhances the company's reputation and attracts environmentally-conscious customers.
4. Enhancing Customer Experience and Satisfaction: By developing tailored services that precisely meet customer needs and facilitating easy interaction, Al-Fares can boost customer satisfaction and loyalty. This involves improving communication processes and promptly addressing customer needs and potential issues.
5. Continuous Improvement and High-Level Employee Training: Critical to ongoing service enhancement is the continuous training and development of employees, who are essential in improving internal capabilities. Employees with high skills and efficiency in logistics operations play a pivotal role in Al-Fares's success in achieving its future vision.